Sophia and Michael discuss a problem with a VIP customer. They talk about how to handle the issue carefully. The conversation helps them prepare for a performance review.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Vip: A very important person
Performance: An event where music or acting is done
Report: A written or spoken description of a situation
Solution: A way to fix a problem
Practice more with this lesson:
