Olivia and Robert talk about handling a complaint. Olivia works as a musician from home. They discuss how to end the talk politely.
Vocabulary:
Complaint: A statement about something wrong or bad.
Quality: How good or bad something is.
Feedback: Information about how well something is done.
Update: A new version or improvement.
Professional: Showing skill and good manners at work.
Practice more with this lesson:
