James trains Emily on what to do if problems happen during onboarding. They talk about when to ask for help. Emily learns how to escalate issues properly.
Vocabulary:
Escalate: To report a problem to a higher authority.
Onboarding: The process of training new staff.
Supervisor: A person who manages staff.
Visitor: A person who comes to the museum.
Complaint: A statement about something wrong or bad.
Practice more with this lesson:
