Jessica, a museum curator, talks to David in technical support. They discuss a problem with the museum’s new audio guide system. Jessica wants to apologize and offer compensation to senior management.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Supplier: A person or company that provides goods or services.
Repair: To fix something that is broken or not working.
Report: A written or spoken description of a situation.
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