David is a museum curator. He writes an email to ask for more details after a problem with a service. Sophia is the service manager and replies to him.
Vocabulary:
Curator: A person in charge of a museum collection
Delivery: The act of bringing goods to a place
Delay: A period of time when something is late
Shipment: Goods sent from one place to another
Tracking: Following the progress of a package or shipment
Practice more with this lesson:
