Mia and Michael discuss recent negative feedback about the museum. Mia explains the root causes and progress made. They plan the next steps to improve the visitor experience.
Vocabulary:
Feedback: Information about reactions to a product or service
Root cause: The main reason something happens
Survey: A method to collect opinions from people
Label: A small piece of information attached to something
Guide: A person who helps visitors understand a place
Practice more with this lesson:
