Sophia is a museum curator. She talks to John, a visitor, who has an urgent complaint. She reassures him calmly and offers help.
Vocabulary:
Curator: A person who manages a museum or art collection.
Complaint: A statement that something is wrong or not satisfactory.
Reassure: To say or do something to remove doubt or fear.
Refund: Money returned to someone for a product or service.
Urgent: Needing quick or immediate attention.
Practice more with this lesson:
