Handling Complaints After a Service Failure – English for Museum Curator – Easy Level

Anna is a museum curator. She talks to Mark, a visitor. They discuss a problem with the museum service.

🎧 Handling Complaints After a Service Failure
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Vocabulary:

Curator: A person who manages a museum.

Complaint: A statement that something is wrong.

Service: Help or work done for others.

Compensation: Something given to make up for a problem.

Issue: A problem or difficulty.


Practice more with this lesson:


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