Mark, the museum curator, talks with Jessica, a VIP visitor. Jessica is unhappy about a problem during her visit. Mark apologizes and offers compensation to make things right.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Inconvenience: A problem or trouble that causes difficulty
Vip: A very important person
Private: Only for one person or a small group
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