Olivia trains James on how to handle problems in an important meeting. They discuss when and how to escalate issues quickly. This helps new staff stay calm and act right.
Vocabulary:
Escalate: To increase in seriousness or importance
Curator: A person who manages a museum’s collection
Stake: A risk or something important involved
Communication: The act of sharing information clearly
Visitor: A person who goes to a place for a short time
Practice more with this lesson:
