Emma and John are discussing how to write emails to reassure a client. The client is worried about the project. They want to keep the client calm and confident.
Vocabulary:
Reassure: To make someone feel less worried
Delay: A period of time when something is late
Apologize: To say sorry for a mistake
Gratitude: The feeling of being thankful
Confident: Feeling sure about something
Practice more with this lesson:
