Sophia and Robert discuss a problem with a VIP customer. They talk about how to give feedback and when to ask for help. The goal is to solve the issue quickly and carefully.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Feedback: Information about how well something is done
Vip: A very important person
Document: To write down information carefully
Communication: The act of sharing information clearly
Practice more with this lesson:
