William receives a complaint about a machine. He listens carefully and apologizes. Then, he offers a solution to fix the problem.
Vocabulary:
Complaint: A statement about a problem or bad situation.
Apologize: To say sorry for a mistake or problem.
Repair: To fix something that is broken.
Discount: A reduction in the usual price.
Technician: A person with skills to fix machines.
Practice more with this lesson:
