Sophia and Michael discuss how to handle a VIP customer’s problem. They talk about when to escalate the issue. The goal is to keep the customer happy and solve the problem quickly.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Urgent: Needing quick action or attention.
Complex: Not simple; having many parts or details.
Document: To write down information for records.
Reference: A source of information or help.
Practice more with this lesson:
