Mark, a mechanical engineer, meets clients about an urgent request. He apologizes for delays and offers compensation. The conversation shows how to handle such situations politely.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Urgent: Very important and needing quick action
Delay: When something happens later than planned
Discount: A reduction in the price of something
Practice more with this lesson:
