Anna and Daniel talk about writing emails to fix problems for a VIP customer. They want to find the main cause of the problem. This helps them write a good email to the customer.
Vocabulary:
Vip: A very important person
Root cause: The main reason for a problem
Delivery: The act of bringing goods to a place
Damaged: Broken or harmed
Trust: Belief in someone’s honesty or ability
Practice more with this lesson:
