Emma trains Paul on how to handle a client’s negative feedback. They practice staying calm and positive. The goal is to keep the client happy and confident.
Vocabulary:
Feedback: Information about how well something is done.
Concerns: Worries or problems someone has.
Apologize: To say sorry for a mistake.
Solution: A way to fix a problem.
Sincerely: In a genuine and honest way.
Practice more with this lesson:
