Mia and Daniel face a system outage during a busy day. They must close the conversation politely and professionally. They want to keep their clients happy despite the problem.
Vocabulary:
Outage: A time when a system is not working.
Polite: Showing good manners and respect to others.
Apologize: To say sorry for a problem or mistake.
Client: A person who pays for services.
Calm: Not angry or upset; relaxed.
Practice more with this lesson:
