Mark and Emily talk about a complaint from a client. They discuss how to fix the problem and check past work. Mark wants to make sure the client is happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake.
Satisfied: Feeling happy with the result.
Follow up: To check again after something is done.
Reputation: What people think about someone or something.
Practice more with this lesson:
