Kevin trains Olivia on how to close conversations when the system is down. They practice polite and professional ways to end calls. This helps new staff stay calm and helpful.
Vocabulary:
Apologize: To say sorry for a problem or mistake
Inconvenience: A problem or trouble that causes difficulty
System: A set of connected parts working together
Polite: Showing good manners and respect
Professional: Behaving in a way suitable for work
Practice more with this lesson:
