Robert and Jessica talk about a problem with a remote makeup job. Robert wants to apologize and offer compensation. They discuss how to handle the situation politely.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money returned to a customer.
Polite: Showing good manners and respect.
Client: A person who pays for a service.
Practice more with this lesson:
