Mia is a logistics coordinator. She talks to James, a VIP customer. They discuss a problem with a delivery and try to find a solution.
Vocabulary:
Shipment: A group of goods sent to a place.
Delay: When something happens later than planned.
Refund: Money given back for a problem.
Prioritize: To treat something as more important.
Guarantee: A promise that something will happen.
Practice more with this lesson:
