Sarah, a logistics coordinator, talks with John about a delivery complaint. They discuss the problem and find a solution. Sarah also clears up a misunderstanding.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Delivery: The act of bringing goods to a place.
Misunderstanding: A failure to understand something correctly.
Priority: Something that is more important and should be done first.
Replace: To give something new instead of something broken or lost.
Practice more with this lesson:
