Sophia, a logistics coordinator, talks to Robert about a problem. They discuss how to help a VIP customer quickly. Sophia gives clear steps to solve the issue.
Vocabulary:
Escalate: To raise or increase the seriousness of a problem.
Shipment: Goods sent from one place to another.
Warehouse: A building where goods are stored.
Vip: A very important person.
Delay: To make something happen later than planned.
Practice more with this lesson:
