Emily is training John on how to find root causes during a system outage. They discuss steps to fix problems in the library system. John learns how to handle these situations calmly.
Vocabulary:
Outage: A time when a system is not working
Root cause: The main reason for a problem
Network: A group of connected computers
Server: A computer that provides data or services
Troubleshooting: Finding and fixing problems
Practice more with this lesson:
