James is a librarian facing a system outage. He talks with Sophia from technical support. They discuss how to fix the problem quickly.
Vocabulary:
Outage: A time when a system is not working.
Urgent: Very important and needing quick action.
Checkout: The process of borrowing books.
Function: The way something works or operates.
Priority: Something that is more important than other things.
Practice more with this lesson:
