Paul is training Anna to handle VIP customers. They discuss how to reassure a VIP client. The focus is on good communication and calm behavior.
Vocabulary:
Reassure: to say or do something to make someone feel less worried
Vip: a very important person
Calm: not showing or feeling nervous or angry
Impression: an idea or feeling about someone or something
Service: help or work done for someone
Practice more with this lesson:
