Robert and Olivia discuss writing emails to handle objections. They work as librarians. They face a tight deadline to finish their tasks.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Deadline: The time by which something must be done.
Polite: Showing good manners and respect.
Firm: Strong and clear, not changing easily.
Alternative: A different choice or option.
Practice more with this lesson:
