Mark is a librarian working during a very busy time. Laura is a visitor with a complaint. They talk to solve the problem quickly.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Busy: Having many people or activities happening at the same time.
Tablet: A small computer that you can hold in your hands.
Option: A choice or alternative to select from.
Understand: To know the meaning of something or someone’s feelings.
Practice more with this lesson:
