Olivia and Daniel are librarians. They meet clients to solve a problem. Olivia decides to escalate the issue during the meeting.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Issue: A problem or topic to talk about.
Manager: The person in charge or leader.
Client: A person who uses services or buys something.
System: A group of connected parts working together.
Practice more with this lesson:
