Daniel is a librarian talking to Laura, a difficult client. They discuss library rules and services. Daniel wants to end the talk politely.
Vocabulary:
Rule: A set instruction or law.
Exception: A case that does not follow the rule.
Disappointing: Causing sadness or unhappiness.
Understanding: Being kind and patient with others.
Politely: In a nice and respectful way.
Practice more with this lesson:
