Laura is a lawyer helping James with a complaint. They discuss the problem and find a solution step by step. Laura guides James calmly and clearly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory
Contract: A written agreement between two or more parties
Clause: A specific part or section of a contract
Penalty: A punishment for breaking a rule or law
Deadline: The latest time by which something must be done
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