Mia and James discuss a recent problem with their service. They want to fix the issue and set clear rules. They write an email to explain their expectations.
Vocabulary:
Expectations: What you think will happen or what should happen
Deadline: The latest time by which something must be done
Quality: How good or bad something is
Consequences: Results or effects of an action
Confirmation: Proof or agreement that something is true or accepted
Practice more with this lesson:
