Michael trains Sophia on how to speak with VIP customers. He teaches her to ask follow-up questions. This helps give better service.
Vocabulary:
Polite: Showing good manners and respect
Follow-up: Additional questions or actions after the first
Preferences: Things someone likes or chooses
Professionalism: Behaving in a responsible and skilled way
Efficient: Doing something well without wasting time
Practice more with this lesson:
