Emily and Michael discuss how to handle urgent complaints in the lab. Emily guides Michael step-by-step. They focus on quick and clear actions.
Vocabulary:
Complaint: A statement about a problem or issue.
Urgent: Needing quick action or attention.
Supervisor: A person who manages or oversees work.
Follow up: To check or continue after an action.
Polite: Showing good manners and respect.
Practice more with this lesson:
