Olivia is a lab technician. She receives a complaint from David about a test result. Olivia apologizes and offers a solution to fix the problem.
Vocabulary:
Complaint: A statement that something is wrong.
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Repeat: To do something again.
Discount: A reduction in price.
Practice more with this lesson:
