Escalating an Issue with a VIP Customer – English for Lab Technician – Easy Level

Emma and Kevin work in a lab. They face a problem with a VIP customer. Emma decides to ask for help from their manager.

🎧 Escalating an Issue with a VIP Customer
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Vocabulary:

Vip: A very important person

Order: A request for a service or product

Delay: To be late or slow

Manager: A person who leads a team

Teamwork: Working together to reach a goal


Practice more with this lesson:


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