Reassuring a Client During a Complex Phone Call – English for Journalist – Medium Level

Michael calls Anna to explain a difficult news story. Anna feels worried about the details. Michael wants to make her feel calm and confident.

🎧 Reassuring a Client During a Complex Phone Call
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Vocabulary:

Complex: Not simple; having many parts

Reassure: To make someone feel less worried

Source: A place or person where information comes from

Timeline: A list of events in the order they happened

Confuse: To make someone unable to think clearly


Practice more with this lesson:


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