David calls Laura to fix a mistake in a news story. They talk calmly to solve the problem quickly. David wants to keep the client happy.
Vocabulary:
Mistake: An error or something done wrong.
Article: A piece of writing in a newspaper.
Correction: A change to fix an error.
Trust: Belief in someone’s honesty or reliability.
Feedback: Information about how well something was done.
Practice more with this lesson:
