Vocabulary Flashcards and Quiz of Handling VIP Customer Calls with Priority โ€“ English for IT Support Specialist โ€“ Medium Level

Priority
Something that is more important than others
VIP
A very important person
Troubleshooting
Finding and fixing problems
System
A set of connected parts working together
Hold
To wait on the phone

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Priority
VIP
Troubleshooting
System
Hold
Something that is more important than others
A set of connected parts working together
To wait on the phone
Finding and fixing problems
A very important person

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œPriorityโ€ mean?
4. What does โ€œVIPโ€ mean?
5. What does โ€œTroubleshootingโ€ mean?
6. What does โ€œSystemโ€ mean?
7. What does โ€œHoldโ€ mean?

Practice more with this lesson:


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