English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client in IT Support – English for IT Support Specialist – Medium Level

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by

Michael Carter
in
Client
A person who needs help or service.
Listen
To pay attention to sounds or someone speaking.
Calm
Being peaceful and not angry or upset.
Follow up
To check again after an action to ensure results.
Problem
A difficulty that needs to be solved.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Client
Listen
Calm
Follow up
Problem
To check again after an action to ensure results.
A person who needs help or service.
To pay attention to sounds or someone speaking.
A difficulty that needs to be solved.
Being peaceful and not angry or upset.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Client” mean?
4. What does “Listen” mean?
5. What does “Calm” mean?
6. What does “Follow up” mean?
7. What does “Problem” mean?

Practice more with this lesson: