Vocabulary Flashcards and Quiz of Closing a Professional IT Support Conversation - English for IT Support Specialist - Advanced Level

Ticket

A record of a support request

Follow up

To check on progress after an action

Summary

A short report of main points

Support

Help given to solve problems

Issue

A problem or concern

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Ticket

Follow up

Summary

Support

Issue

A problem or concern

To check on progress after an action

A short report of main points

Help given to solve problems

A record of a support request

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Ticket” mean?

4. What does “Follow up” mean?

5. What does “Summary” mean?

6. What does “Support” mean?

7. What does “Issue” mean?

Vocabulary Flashcards and Quiz of Closing a Professional IT Support Conversation – English for IT Support Specialist – Advanced Level