Linda, an IT support specialist, talks with William, a tough client. They discuss details about a software service. Linda tries to solve William’s problems and answer his questions.
Vocabulary:
Guarantee: A promise that something will be done or will happen.
Cancel: To stop something that was planned or agreed.
Customize: To change something to fit individual needs.
Uptime: The time when a system is working and available.
Proof: Evidence or facts that show something is true.
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