Emily, an IT support specialist, talks to Michael about a recent service failure. She explains the problem and the steps taken to fix it. They discuss how to avoid this issue in the future.
Vocabulary:
Failure: A problem that stops something from working
Patch: A fix for a software problem
Monitoring: Watching a system to check its status
Restart: To turn a system off and on again
Database: A collection of organized information stored electronically
Practice more with this lesson:
