James, an IT support specialist, calls Anna, a VIP customer. They discuss a problem with her computer. James offers a solution to fix it quickly.
Vocabulary:
Technician: A person who repairs machines or computers.
Solution: A way to fix a problem.
Freeze: When a computer stops working temporarily.
Slow: Not fast; working at a low speed.
Office: A place where people work.
Practice more with this lesson:
