Helping a Difficult Client in IT Support – English for IT Support Specialist – Easy Level

Sarah is an IT support specialist. She meets a client named Robert. Robert has many questions and is unhappy.

🎧 Helping a Difficult Client in IT Support
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Vocabulary:

Frustrating: Causing anger or annoyance

Restart: Turn off and on again

Program: A software application

Virus: A harmful computer file

Scan: To check carefully


Practice more with this lesson:


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