Handling an Urgent IT Support Request – English for IT Support Specialist – Advanced Level

Michael receives an urgent IT support request from Linda. He asks questions to understand the problem. They work together to find a quick solution.

🎧 Handling an Urgent IT Support Request
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Vocabulary:

Urgent: Needing quick attention or action

Error: A mistake or problem in a system

Adapter: A device that connects computers to networks

Disconnect: To lose connection or stop linking

Restart: To turn off and then turn on again


Practice more with this lesson:


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