Handling a Difficult Client in IT Support – English for IT Support Specialist – Advanced Level

David helps Jessica with her computer problem. She is upset and confused. He guides her step-by-step to fix the issue.

🎧 Handling a Difficult Client in IT Support
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Vocabulary:

Cpu: The main processor of a computer.

Task manager: A tool to see running programs.

Temporary files: Files created temporarily by programs.

Update: To install the latest software version.

Restart: To turn off and on a computer.


Practice more with this lesson:


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