Sophia trains Paul on how to apologize and offer compensation. They practice under a tight deadline. The goal is to handle customers well in difficult situations.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Policy: A rule or plan made by a company or group.
Sincerely: In a genuine and honest way.
Deadline: The time by which something must be done.
Practice more with this lesson:
