David and Anna discuss how to handle emergencies during busy hours. They talk about escalating issues quickly. This helps keep communication clear and fast.
Vocabulary:
Escalate: To raise or increase the seriousness of a problem
Emergency: A sudden serious situation needing quick action
Peak hours: The busiest times of the day
Supervisor: A person who manages workers
Prioritize: To decide which tasks are most important
Practice more with this lesson:
